Contact Us: If you have a question regarding a sail or product the best way to communicate is through email at newsails@airforcesails.com. We try to answer all our email no later than 24 hours.
  
Toll Free Number: 866-255-6100. When you call you will get a warm and soothing answering machine (versus a warm and soothing person). We encourage you to leave you name, number, question and best time to reach you... we will call you back.

Over the past two years we've monitored our calls and email activity. Ninety-five percent of our communications are done via email. Thus we made a decision to automate our phone service. Costs are rising and this enables us to keep our retail prices in check.

  
How To Order A Product: Send us an email including the product/products you wish to purchase, name, address and phone number. We will confirm back with an invoice via email followed by a phone call. Our fully-automated on-line ordering system will be coming soon...
  
How To Order A Custom Spinnaker: Obtain a quote request and send your information to us through the web site. Please include your own personalized color design (Color Your Spinnaker) or graphic design (Artwork Service). We will follow up.
  
Payment Methods:: We accept MasterCard, Visa, Money Orders and AirForce Gift Certificates. Until our on-line ordering system is implemented, we will continue to take credit card information over the phone or by fax. Please DO NOT email your credit card information!

If the product is not a stock item we require a 50% deposit and collect the balance upon shipment.
  
The AirForce Warranty: Your AirForce Sails are guaranteed to be free of defects in materials and workmanship for a period of one year from the date purchased. We will repair or replace your sails at our option, or refund you money, if our product does not meet the above criteria during the warranty period.

In the past few years there seems to have been a race to see who can market the longest warranty ( which I believe AirForce started). However, our experience has established that a multi-year warranty simply isn't relevant in todays market. Rapid advances in technology for both cloth manufacturing and sail assembly have effectively reduced the chance of a future material defect to zero. You either have a problem with fit (usually evident at first hoist) or defect (evident within the first few sailings) or you don't.

It is expressly agreed and understood that AirForce Sails' sole obligation, and the purchaser's exclusive remedy under this and any other warranty, expressed or implied, is the repair or replacement of the sail provided. AirForce Sails shall in no event be responsible for any incidental or consequential damage, whether foreseeable or not, caused by defects in their product.

  
Return Policy:
  • Returns: You may return new, unused items sold by AirForce Sails within 30 days of delivery for a full refund. Items should be returned in their original product packaging.
  • Error on Standard Sails: If the item you received is a result of our error we will pay for the return shipping cost.
  • Error on Custom Spinnaker Sails: If the item you received is a result of our error, in measurements or color design, we will replace your sail and pay for the return shipping cost.
  • Items Not Returnable: Custom spinnakers unless there is a manufacturer defect in materials, workmanship, sizing (from submitted measurements) or color design. (see warranty)
  
Sales Tax: Sales Tax does not apply for items shipped outside the state of South Carolina. A sales tax of 7.5% will be charged for deliveries within South Carolina

  
Shipping Method: We ship all packages via Federal Express Ground/Home except Alaska. We will determine the best shipping vehicle for Alaska on a case by case basis. We will email your tracking number the same day your packaged is shipped.